Terms and Conditions for Mended Code

1. Agreement to These Terms

By visiting mendedcode.com, submitting a website repair request, calling Mended Code, emailing us, approving diagnostic work, making payment, or using our services, you agree to these Terms and Conditions.

If you are acting on behalf of a company, website owner, agency, client, employer, or organization, you confirm that you have authority to request website review, repair, support, or technical work for that website or business.

2. Services We Provide

Mended Code provides website repair and technical support services for business websites, ecommerce websites, content websites, landing pages, and related website systems.

Services may include:

• Emergency website repair for broken, down, error-filled, or malfunctioning websites.
• Website malware removal, hacked website cleanup, suspicious redirect investigation, and blacklist warning support.
• WordPress emergency fixes, plugin conflict review, theme error diagnosis, white screen recovery, login issue support, and broken layout repair.
• WooCommerce checkout repair, cart issue troubleshooting, payment flow review, order-related error diagnosis, and checkout usability fixes.
• Contact form email delivery diagnosis, SMTP setup support, form validation fixes, and lead delivery troubleshooting.
• Google Analytics, Google Ads conversion tracking, Google Tag Manager, Meta Pixel, and tracking issue review.
• Website health checks, speed review, technical issue reporting, and repair recommendations.
• Ongoing support, monitoring, maintenance, cleanup, or protection services when separately agreed.

Services may be provided remotely unless a separate written arrangement states otherwise.

3. Authorization to Request Website Work

You may only ask Mended Code to inspect, diagnose, repair, clean, access, or modify websites, hosting accounts, dashboards, files, databases, analytics accounts, tag managers, or related systems that you own, manage, or are legally authorized to control.

We may refuse, pause, or terminate work if authorization is unclear, disputed, misleading, or appears to involve unauthorized access.

4. Diagnosis, Estimates, and Scope of Work

Website issues are often caused by many possible factors, including malware, broken plugins, expired licenses, PHP errors, database problems, hosting outages, DNS misconfiguration, plugin conflicts, theme issues, payment gateway errors, email delivery problems, caching, CDN behavior, third-party scripts, or user-side browser/device issues.

Any initial opinion, estimate, time frame, or repair suggestion is based on the information available at that moment. A final scope, price, timeline, or repair path may change after deeper review.

• A diagnosis may not always identify every issue immediately.
• Some problems only appear under specific conditions, such as mobile-only redirects, Google-only redirects, first-visit redirects, checkout-specific errors, plugin update conflicts, or region/device-specific behavior.
• Some fixes require cooperation from hosting companies, plugin vendors, payment gateways, DNS providers, ecommerce platforms, or third-party support teams.
• A quote or estimate is not a guarantee that the issue is simple, isolated, or fully repairable within the first expected time frame.

5. Emergency Support and Response Times

Mended Code may offer urgent or emergency website support for issues such as business-critical downtime, hacked websites, malware warnings, suspicious redirects, checkout failure, form failure, or tracking outages.

“Emergency,” “urgent,” “same-day,” “fast,” “live support,” or similar wording means that we will try to prioritize review or response based on availability, severity, access provided, and the complexity of the issue. It does not guarantee instant full resolution.

• Response time depends on technician availability and the information/access provided by the client.
• Repair time depends on the root cause, hosting environment, platform limitations, third-party tools, backups, and severity of the damage.
• Some emergency jobs require immediate containment rather than complete final repair in the first step.
• Some hacked or infected websites require multiple checks after cleanup because malware may hide in files, database entries, redirects, users, cron jobs, plugins, themes, or server-level rules.

6. Client Responsibilities

To help us diagnose and repair issues efficiently, you agree to provide accurate information, timely access, and cooperation where needed.

• You are responsible for providing correct website URLs, contact details, platform information, and issue details.
• You are responsible for confirming that you have authority to request work on the website.
• You are responsible for maintaining backups unless Mended Code separately agrees to create, verify, or manage backups as part of the work.
• You are responsible for valid licenses, subscriptions, paid plugins, paid themes, hosting plans, payment gateway accounts, analytics accounts, and third-party service access.
• You are responsible for reviewing completed work and promptly reporting any remaining issues.
• You agree not to misrepresent the issue, hide known risks, provide unauthorized credentials, or ask us to perform illegal or abusive activity.

7. Access, Credentials, and Security Practices

Some repair work may require temporary access to WordPress, hosting, FTP/SFTP, cPanel, DNS, database tools, ecommerce dashboards, plugin accounts, analytics accounts, Google Tag Manager, or other systems.

When access is required, we recommend using temporary users, limited permissions, temporary passwords, two-factor authentication where appropriate, and removing access after the service is completed.

• Do not send unnecessary sensitive information through ordinary forms.
• Do not send payment card details, private keys, full identity documents, or unrelated confidential files unless specifically required through an appropriate channel.
• You are responsible for changing shared passwords after work is completed if temporary access cannot be used.
• Mended Code is not responsible for issues caused by credentials shared with other parties, weak passwords, reused passwords, unmanaged admin users, or compromised third-party accounts.

8. Payments, Pricing, and Billing

Pricing may depend on urgency, complexity, platform, severity, required access, number of affected pages, malware depth, business impact, third-party involvement, and the amount of technician time required.

Mended Code may request payment before starting work, after initial diagnosis, after a defined milestone, or according to a separate written agreement.

• Quoted prices apply only to the stated scope.
• Additional issues discovered later may require a revised quote or separate approval.
• Emergency work, after-hours work, malware cleanup, or complex recovery may carry different pricing from ordinary support tasks.
• Third-party costs, such as hosting upgrades, paid plugins, premium themes, software licenses, malware tools, email tools, CDN services, or platform subscriptions, are not included unless clearly stated.
• Failure to provide required access, approvals, or cooperation may delay work and does not automatically cancel payment obligations for work already performed.

9. Refunds and Cancellations

Refunds depend on the nature of the service, work already performed, diagnostic time spent, access reviewed, repair attempts made, and any separate written agreement for the job.

• Diagnostic fees, emergency response fees, investigation fees, and time-based support fees may be non-refundable once work begins.
• If a repair cannot be completed because required access is not provided, the website owner is unreachable, third-party systems are unavailable, or the issue is outside the approved scope, payment for time already spent may still apply.
• If Mended Code accepts payment for a specific agreed repair and determines before meaningful work begins that the task cannot be attempted, we may offer a full or partial refund at our discretion.
• No refund is promised for issues caused again after completion by new plugin updates, hosting changes, weak passwords, re-infection, third-party changes, new malware, client edits, or unrelated later breakage.

10. Third-Party Platforms, Plugins, Hosts, and Tools

Many website problems involve third-party platforms and tools that Mended Code does not own or control. This may include WordPress, WooCommerce, Shopify, Webflow, Google, Meta, hosting providers, DNS providers, payment gateways, SMTP providers, security tools, plugins, themes, APIs, CDNs, and email systems.

• We cannot guarantee the performance, uptime, policies, pricing, support response, or future changes of third-party platforms.
• Some fixes may require cooperation from the platform provider, plugin vendor, hosting company, payment gateway, or account owner.
• If a third-party service changes its API, interface, policy, pricing, authentication method, or technical behavior, additional work may be required.
• Platform names are used to describe compatibility or service areas and do not imply official partnership, endorsement, or affiliation unless clearly stated.

11. Malware Cleanup, Security, and Re-Infection Limits

Mended Code may help clean malware, remove suspicious files, investigate redirects, repair hacked websites, review admin users, check plugins/themes, remove malicious injections, and recommend hardening steps.

However, no security service can guarantee that a website will never be hacked, infected, broken, redirected, blacklisted, or abused again.

• Malware can hide in files, databases, plugins, themes, uploads, server-level rules, cron jobs, admin users, third-party scripts, or external systems.
• Re-infection can happen if root causes are not fixed, passwords remain compromised, vulnerable plugins stay active, hosting remains insecure, or third-party accounts are still exposed.
• Search engines, browsers, antivirus tools, ad networks, and security vendors may take time to remove warnings after cleanup.
• Blacklist or warning removal may depend on third-party review systems and is not fully controlled by Mended Code.

12. Website Changes, Backups, and Risk of Technical Work

Website repair often involves editing files, disabling plugins, changing settings, updating code, adjusting themes, restoring backups, clearing caches, changing DNS records, modifying redirects, or testing forms and checkout flows.

Technical work can carry risk, especially when a website is already broken, infected, outdated, poorly documented, missing backups, using abandoned plugins, or running on unstable hosting.

• We may recommend a backup before making changes where practical.
• Some emergency fixes may require fast action to restore functionality or reduce damage.
• Changing one part of a website can reveal deeper issues that were previously hidden.
• Unsupported themes, outdated plugins, custom code, nulled software, or poor hosting can limit repair options.

13. Prohibited Uses

You may not use Mended Code or our website to request, support, conceal, or enable unlawful, harmful, abusive, or unauthorized activity.

• No unauthorized access, hacking, credential misuse, account takeover, or third-party website interference.
• No requests to hide malware, phishing, scams, spam, deceptive redirects, stolen content, or illegal activity.
• No submission of false ownership claims, stolen credentials, fake identities, or misleading support requests.
• No abuse of our forms, systems, email, phone, or support channels.
• No reverse engineering, scraping, automated abuse, spam submissions, or attempts to disrupt the website.

14. Limitation of Liability

To the maximum extent permitted by law, Mended Code is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from website downtime, lost sales, lost leads, malware infection, hacking, platform failure, plugin conflict, data loss, search ranking changes, advertising performance, payment gateway disruption, email delivery failure, or third-party service problems.

Our total liability for a specific paid service will not exceed the amount paid to Mended Code for that specific service, unless a separate written agreement states otherwise or applicable law requires a different result.

15. No Absolute Warranty

Mended Code provides services using reasonable skill and practical technical judgment. However, website repair and security work is provided without an absolute guarantee that every issue will be found, every problem will be permanently fixed, every third-party warning will be removed, every plugin conflict will be solvable, or every website will perform exactly as expected after repair.

Some issues require platform vendor support, hosting cooperation, paid upgrades, code replacement, website rebuilding, plugin replacement, or additional ongoing maintenance.

16. Communications

By submitting a form, calling, emailing, or requesting support, you agree that Mended Code may contact you about your inquiry, diagnosis, repair options, pricing, updates, support status, follow-up, and related services.

You may ask us to stop non-essential communications by contacting help@mendedcode.com. Service-related or transaction-related communications may still be necessary if a job, payment, dispute, or support request is active.

17. Changes to These Terms

Mended Code may update these Terms and Conditions from time to time to reflect changes in services, pricing, support methods, website features, legal requirements, or business operations.

The “Last updated” date at the top of this page shows when the terms were last revised. Continued use of the website or services after changes means the updated terms apply going forward.

18. Contact Mended Code

For service questions, billing concerns, support requests, or questions about these Terms and Conditions, contact Mended Code using the details below.