Privacy Policy for Mended Code
This Privacy Policy explains how Mended Code collects, uses, stores, and protects information when someone visits our website, submits a website repair request, calls us, emails us, or asks us to diagnose a broken, hacked, infected, or malfunctioning website.
1. Overview
Mended Code provides live human technician support for urgent website problems, including website repair, malware cleanup, hacked website recovery, suspicious redirects, broken WordPress sites, WooCommerce checkout issues, contact form failures, Google tag and tracking problems, and website health checks.
Because our work often begins with a visitor describing a technical issue, submitting a website URL, or requesting emergency help, we collect only the information reasonably needed to understand the request, contact the requester, provide support, protect our website from spam or abuse, and improve the reliability of our services.
2. Information We Collect
We may collect information directly from you, automatically through website technology, or during service-related communications.
Information you submit through forms
When you complete a form on our website, we may collect:
- Your name, business name, email address, and phone number.
- The website URL you want us to review or repair.
- The platform or technology involved, such as WordPress, WooCommerce, Shopify, Webflow, custom PHP, HTML, or another system.
- Your selected urgency level, such as emergency repair, same-day support, or a non-urgent request.
- Details you provide about the website issue, including symptoms, error messages, redirects, form failures, checkout issues, malware warnings, hosting notices, or tracking problems.
- Any optional information you choose to share so we can better understand the problem.
Information from calls, emails, or support conversations
If you call us at +1 888 884 3012 or email help@mendedcode.com, we may collect your contact details and the contents of your communication so we can respond, follow up, and provide support.
Automatically collected technical information
When you visit our website, we may automatically collect limited technical information such as:
- IP address, browser type, device type, operating system, approximate location, and referring page.
- Pages visited, buttons clicked, form interactions, traffic source, session timing, and general usage patterns.
- Security and anti-spam signals needed to protect forms, reduce abuse, and keep the website reliable.
3. Website Diagnostic Information
Mended Code may need technical details about a website issue before we can advise on repair options. Depending on the request, this may include reviewing visible website behavior, page errors, redirects, browser console issues, HTTP response behavior, form delivery symptoms, checkout flow behavior, search result warnings, or information provided by the site owner.
If deeper access is required, such as hosting, WordPress, FTP, cPanel, DNS, plugin, theme, analytics, or tag manager access, we will request it separately from the person asking for support. Submission of a website URL by itself does not give us private access to your systems.
4. How We Use Information
We use collected information for practical service, safety, and business purposes connected to Mended Code.
- To respond to website repair, malware cleanup, hacked website, redirect, checkout, form, tracking, and technical support requests.
- To contact you by email, phone, or another provided method about your inquiry.
- To understand the website problem and suggest next steps, pricing, estimated urgency, or repair options.
- To deliver requested services, keep records of support interactions, and maintain service quality.
- To detect spam, fake submissions, abusive behavior, suspicious traffic, and security threats to our website.
- To improve the content, speed, structure, and usefulness of our website.
- To measure marketing performance, including Google Ads, search campaigns, landing page performance, and conversion tracking where applicable.
- To comply with legal, tax, security, dispute-resolution, or business record obligations.
7. Data Security
We use reasonable administrative, technical, and organizational measures to protect information submitted through Mended Code. These measures may include form protection, restricted access to submissions, spam prevention, HTTPS, server-level protections, and controlled handling of support details.
No website, email system, hosting account, or internet transmission can be guaranteed to be completely secure. For that reason, please avoid sending passwords, private keys, payment card details, sensitive personal records, or confidential business secrets through ordinary website forms unless we specifically provide a secure method or ask for the minimum access required for a support task.
8. Data Retention
We keep information only for as long as reasonably needed for service, communication, security, business, legal, accounting, fraud prevention, or support-quality purposes.
- Form inquiries may be retained so we can follow up, understand past requests, and maintain a support record.
- Email and call-related information may be retained as part of business communication history.
- Analytics and advertising data may be retained according to the settings and retention periods of the tools used.
- Security logs or anti-spam records may be retained to protect the website and prevent abuse.
If you want us to review, update, or delete information you previously submitted, contact us at help@mendedcode.com.
9. Your Choices and Requests
Depending on your location and applicable law, you may have rights related to personal information, including the ability to request access, correction, deletion, or information about how data is used.
You may contact us to:
- Ask what contact or inquiry information we may have related to you.
- Correct inaccurate contact details.
- Request deletion of information that is no longer needed, subject to business, legal, security, or dispute-related retention needs.
- Opt out of non-essential follow-up communications.
- Ask questions about cookies, analytics, or advertising measurement on the website.
To help protect privacy, we may need to verify the email address, phone number, or other identifying detail connected to the request before acting on it.
10. Children’s Privacy
Mended Code is a business website repair and technical support service. Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
If you believe a child has submitted personal information to us, please contact help@mendedcode.com so we can review and remove the information where appropriate.
11. External Links and Third-Party Platforms
Our website may link to third-party platforms, tools, hosting companies, CMS platforms, plugin providers, analytics tools, payment services, or other websites. We are not responsible for the privacy practices, security, or content of third-party websites.
If we discuss or repair issues involving platforms such as WordPress, WooCommerce, Shopify, Webflow, Google Analytics, Google Ads, Google Tag Manager, hosting providers, plugins, or themes, those platforms may have their own privacy policies and account-level data practices.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, analytics setup, advertising tools, legal requirements, or business operations.
The “Last updated” date at the top of this page shows when this Privacy Policy was last revised. Continued use of the website after updates means the revised policy applies going forward.
13. Contact Mended Code
For privacy questions, data requests, website repair inquiries, or support-related communication, contact Mended Code using the details below.
780 Long Beach Blvd
Long Beach, NY 11561
United States